Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
玩嘉电竞 Info:
Admission Requirements
玩嘉电竞 Highlights
The objective of this program is to provide students with opportunities to acquire and apply knowledge of customer service & information skills to meet the demands of today’s businesses.
* Not all programs are offered at each location.
Available At...Career Opportunities
Careers which correspond to the skills learned include:
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
CORE COURSES
Upon completion of the program the participant must demonstrate the following core competencies:
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Keyboarding
Minimum 25 words per minute (WPM) -
Operating Systems
Basic level of proficiency in a Windows operating system -
Word Processing
Intermediate level of proficiency in Microsoft Word -
Spreadsheets
Intermediate level of proficiency in Microsoft Excel -
Database Management
Basic level of proficiency in Microsoft Access -
Office Skills
Office Procedures Level 1, basic level of proficiency in Microsoft Outlook, Internet Fundamentals, and Personal Computer Fundamentals for End Users -
Help Desk & Call Centre Skills
Telephone Communication Skills -
Business Skills
Customer Service, Business Math, Business Verbal Communication, Grammar Essentials for Business Writing, and Business Correspondence Level 1 -
Simulations & Drills
Customer Service Practical Simulation -
Job Readiness/Employability Skills
Job Search and Résumé Writing
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玩嘉电竞 Type:
Diploma
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Anticipated salary:
C$24,158 – C$47,101 (Information from PayScale Canada)
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玩嘉电竞 Duration:
23 Weeks
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玩嘉电竞 Notes:
Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.
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玩嘉电竞 Category:
玩嘉电竞 Syllabus:
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